Return & Refund Policy

We want you to be completely satisfied with your purchase at Cilagoo. If, for any reason, you are not delighted with your order, we offer a flexible return and refund policy to ensure your peace of mind. Please read the following information carefully to understand our process and requirements.

Returns

Your satisfaction is our priority, and we want you to be happy with your purchase. If, for any reason, you are not satisfied, please contact us at [email protected] within 10 days of receiving your order to initiate the return process. We will provide you with a return address and detailed instructions. Please ensure that the item is returned in its original condition and packaging. Kindly note that the customer is responsible for covering the return shipping costs.

Return Eligibility

To be eligible for a return, the product must meet the following criteria:

  • It must be in its original condition, unused, and with all original packaging and tags attached.
  • Personalized or custom-made items, such as monogrammed products or special orders, are not eligible for return.

Return Process

If you wish to return your product, please follow these simple steps:

  1. Contact our customer service team at [email protected] to initiate the return process. Please provide your order number and the reason for the return in your email.
  2. Once we receive your return request, we will email you detailed instructions on how to proceed with the return.
  3. Pack the product securely in its original packaging and ship it to the address provided in the email.
  4. After we receive your returned product, we will inspect it to ensure it meets our return eligibility requirements.
  5. If the product is eligible for a return, we will issue a refund to the original payment method used for the purchase.
  6. Please allow 6-10 business days for the refund to be processed and appear on your account. Please note that shipping fees or any customs fees incurred cannot be refunded.

Return Shipping

Customers are responsible for the cost of shipping the return to us. For your peace of mind, we recommend using a trackable shipping method to ensure the safe delivery of your return. We cannot be held responsible for lost or damaged returns during shipping.

Exchange Process

If you would like to exchange your product for a different size or color, please follow the return process outlined above. In your email to initiate the return, indicate that you would like to exchange the product. Once we receive your returned product, we will process the exchange and ship the new product to you. Please note that customers are responsible for the cost of shipping the exchanged product to them.

Damaged or Defective Products

In the rare event that you receive a damaged or defective product, please contact us immediately at [email protected] with your order number and a description of the issue. We will work with you to resolve the problem and may offer a replacement product, refund, or another suitable solution.

Contact Us

If you have any questions or concerns about our return and refund policy, please do not hesitate to reach out to our dedicated customer service team at [email protected].

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