Cancellation Policy

For any reason you need to cancel your order, we have a flexible cancellation policy that is designed to protect both you and our business.

Cancellation Requests

If you wish to cancel your order, please contact us as soon as possible at [email protected]. We will do our best to accommodate your request. However, please note that if your order has already been processed and shipped, we may not be able to cancel it. In such cases, you can return the item(s) for a refund subject to our return policy.

If you return your item(s) according to our return policy, we will issue a refund to your original method of payment within 6-10 business days of receiving the returned item(s).

If you refuse delivery of the package or fail to pick up the package from the carrier, you will be responsible for any return shipping fees that are incurred. If you choose to keep the item(s) without paying the return shipping fees, we reserve the right to charge you for the cost of the item(s).

Cancellation Fees

We do not charge any cancellation fees for orders that are canceled before they are shipped. However, if your order has already been shipped, you will be responsible for any shipping costs associated with returning the item(s) to us.
If you have any questions or concerns about our cancellation and return policy, please contact us at [email protected]. We are always here to help and to provide you with the best possible shopping experience at Cilagoo.

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